Internal Management Consultant & Project Manager

Research, propose and deliver business strategies and implementation to the management team

- Investigated and identified key areas for improvement in current business operations, leading to the proposed short-term and long-term strategies to turn around the company, resulting in the revenue increase in the FY2013 of 5 percent in contrast to the Thailand’s 2013 GDP growth rate of 2.9 percent

- Conducted a comprehensive competitor analysis to discover a compelling value proposition where sales and marketing team subsequently used as a direction to strengthen the company competitiveness

- Developed tactics together with the sales and marketing team to effectively convert leads to customers from THAIFEX and PROPAK 2012, resulting in new customer orders worth a total of $560K per year

- Setup and led the steering committee to create a holistic visualization of business processes and workflows with BPMN, which assisted in the succeeding discovery of cost-intensive activities and business reengineering opportunities

- Introduced and demonstrated Google Apps scripting techniques to IT team to implement the business analytics and business process automation between Google Apps platform and other web services

- Designed and prototyped a graphical root cause analysis web service based on customer complaints with Google Visualization API and Google Query Language

- Devised a novel knowledge management practice that exploits new media to create more engaging and meaningful learning experiences for successors, resulting in the shorter training period

- Guided a marketing team to formulating a sophisticated customer satisfaction survey to reveal latent customer needs, which brought about the rearrangement of business priorities

- Empowered sales and marketing team with iOS devices and productivity apps to not only shorten the sales cycle from months to weeks but also provide timely customer supports and services

- Provided directions for a creative packaging design team to create a morphological matrix for packaging designs used as an input for an IOS-based application of do-it-yourself (DIY) packaging designs, which is a part of mass customization manufacturing project

- Educated IT team to strategically choose and utilize cloud applications to not only boost up workforce productivity and timely customer supports and services but also automate business processes

- Successfully convinced the management team to invest in an energy measurement system, which is a part of digital enterprise transformation plan, to elucidate the company cost structure in real time for the first time

- Led an interdepartmental initiative to implement the payroll automation system using fingerprint scanner, deducting the payroll processing time by 30% while increasing the data reliability for accurate cost accounting

- Researched and incorporated a disaster recovery plan and business continuity during Thailand flood crisis in 2011

Testing and Quality Assurance Service Administrator (May 2007-Nov2008)

Provided centralized application testing support for organization’s application development and projects

- Successfully delivered Work Transition Project (WTP) within change in control date, satisfying sending team’s expectation and leading to the service establishment in Asia Pacific region

- Completed a knowledge transfer session in Houston within 17 business days as a part of the WTP, resulting in the abilities to provide fundamental application supports to users as well as continuing on-going work relating to the WTP

- Handled and resolved most of the Problem Management and Ticketing System (PMTS) tickets with little help from the former subject matter expert, who was assigned to another unit; exceeded the defined service-level objective

- Initiated and led a meeting of 7 multinational members to address concerns and potential issues of a server upgrade, which yielded a comprehensive draft of server upgrade plan that would avoid possible impacts from service interruption

- Led and motivated the whole Bangkok ATS (BATS) team to creatively create 14 posters for Safety Challenge Competition, which made BATS team achieve the 51st rank in Global positions

Business Application Analyst - FileNet System Support (Aug 2006-May 2007)

- Constructed an in-depth analysis for the design and uses of FileNet system, which significantly reduced problem investigation time

- Conducted FileNet setup, configuration and deployment to meet business requirements
- Monitored system availability for timely recovery, resulting in overall decreased downtime

Responsibilities as System Administrator:
- Conduct FileNet setup and configuration
- Design and maintain system security activities
- Monitoring system performance as well as capabilities and tuning when needed
- Schedule and coordinate FileNet maintenance services

System Programmer III & Java Web Developer

- Led an initiative to design interactive forms in MS Access; applied a usability heuristics method which increased user productivity

- Developed a Java application for the Pennsylvania Alternative System of Assessment(PASA) to use barcode scanners that automatically stored data and ensured database integrity

- Designed and developed PASA website based on the Model-View-Controller (MVC) design pattern using JSP, Jakarta Struts Framework and Apache Tomcat Server 5.5

Visual Basic Programmer (Internship)

- Designed and developed a module preventing project feasibility reports generation from human errors using MS office Automation in MS Word.
- Designed and developed an assistance module providing constructive help to users in making company reports by using VBA in MS Word.